Delivery Policy
At MERT GÜLER A.Ş, we strive to ensure that your orders are delivered promptly and efficiently. Here’s what you can expect from our delivery process:
- Processing Time: All orders are typically processed within processing time, e.g., 2-5 business days. Once your order is processed, you will receive a confirmation email with tracking information.
- Shipping Methods: We utilize reliable shipping partners to ensure your products arrive safely. We offer various shipping options based on your location and urgency.
- Delivery Time: Delivery times may vary depending on your location and the shipping method chosen. Generally, expect delivery within 14-34 business days after processing.
- International Shipping: We offer international shipping options to select countries. Please contact us for specific rates and delivery times based on your location.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please follow our return policy:
- Return Window: You may return most items within 7 days of receipt for a full refund or exchange.
- Condition for Returns: Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Certain products may be non-returnable due to safety and health regulations (e.g., opened chemicals).
- Return Process: To initiate a return, please contact our customer service team at [insert contact information] with your order details. We will provide you with return instructions and any necessary shipping labels.
- Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within [5-10 business days.
- Exchanges: If you wish to exchange a product for a different item, please follow the return process above, and place a new order for the desired item.
Contact Us
If you have any questions or concerns regarding delivery or returns, please feel free to contact our customer service team at [insert contact information]. We are here to assist you!